Hello and thanks so much for stopping by! If you’re here, you likely have some questions for us. Please scroll below to see if we’re able to answer them. If you can’t find what you’re looking for or just want to drop us a note, please feel free to contact us via email: firstname.lastname@example.org
What Payment Methods are Available?
We accept the following methods of payment:
Visa and MasterCard – Via our secure online checkout
PayPal – PayPal is available and can be used even if you don’t have a PayPal account.
Do you have a showroom I can view your products?
Unfortunately we are an online only business.
I have my own artwork, can I use that instead?
You certainly can. Simply send through your design to email@example.com and we will use it when your artwork is prepared for review. All artwork is free of charge.
Can you create a custom sticker for the candle tins?
Yes, we can create a custom sticker to fit your theme / vision. Please email us with your colour scheme and the things you would really like featured on your sticker. You can even send us your invitation if you would like to see if we can match it. Minimum of 24 candles apply
Can I order a sample?
Due to the customised nature of the product, we have a minimum order of 10 candles
Can I choose multiple fragrances?
Yes you can choose multiple fragrances. However, there is a minimum of 10 candles per fragrance.
What are your most popular fragrances?
Lemongrass and Lime, Sweet Pea and Jasmine and Very Vanilla are customer favourites.
I see that you have 3 sizes available. What size candle should I order?
We provide 3 different sizes to fit everyone’s budget. To give you an idea of size difference, please see below:
How long does it take for orders to ship?
Please allow at least 4 weeks for large candle orders. Orders take about 2-3 weeks to fulfil (depending on how busy we are) and 1 week for postage.
I need my item urgently. Are you able to send quicker?
In most cases, we can accommodate urgent requests depending on where you are located. We have accommodated orders that are required within 1 week. Please send us an email to confirm
How is Postage calculated ?
Postage is calculated by weight. Please add to cart to determine postage costs. We are currently shipping all of our orders with either Couriers or Australia Post
Do you post internationally?
Yes we do. All international items will include tracking details. Please allow some extra time for postage.
RETURNS & REFUNDS
What is your return & refund policy?
Unused, unopened, and undamaged items can be returned within 7 days of receipt. Once we receive the returned item(s), we will issue a refund back to your credit card or paypal account.
We gladly fill wholesale orders. For additional questions, please send an email to and we’ll get back to you very soon.